Privacy Policy

PERSONAL DATA PROTECTION POLICY

Alpha Living Mykonos tries to offer you an experience that meets the needs of our online visitors, by using with responsibility the information you provide. Our company is committed to respect your privacy and comply with applicable laws on data protection & privacy.

This Personal Data Protection Policy is an integral part of the Terms of Use of our Website and may be subject to modifications. We advise you to regularly check our Data Protection Policy in order to remain informed and updated on any amendments. By visiting and navigating through our Website you agree to this Data Protection Policy as in force at the time. When substantial amendments are made we will ensure that a relevant notice is posted for visitors to our Website.

1. Security
We take every precaution to protect your personal data when you are online and offline. All debit/credit card payments are processed through the electronic payment platform of our bank protocol encryption. Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. All users’ personal information is limited for use in our offices and only our employees/officials who serve our clients have access to personal data. Furthermore, all employees are continuously informed in case of changes in security and data protection practices. Finally, the servers that store personally identifiable information are in a locked and secure environment.

2. General Information
Alpha Living Mykonos tries to offer you an experience that meets the needs of our online visitors, by using with responsibility the information you provide. Our company is committed to respect your privacy and comply with applicable laws on data protection & privacy.
This Personal Data Protection Policy is an integral part of the Terms of Use of our Website and may be subject to modifications. We advise you to regularly check our Data Protection Policy in order to remain informed and updated on any amendments. By visiting and navigating through our Website you agree to this Data Protection Policy as in force at the time. When substantial amendments are made we will ensure that a relevant notice is posted for visitors to our Website.

3. Data
3.1 Data we collect
When you submit your data in order to make an inquiry for a reservation, we collect and maintain your data exclusively for the purposes mentioned below. In this context, we collect data you submit, such as the full name, email, phone number, and booking details and requests.
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give is upon the administrator – controller of the system.
When you visit our website we also collect information by automated means through the use of cookies. For more information, please review our Cookies Policy below.

3.2 Data given automatically
There are many instances that we get data automatically. Such data are IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

3.3 Data given from other sources
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, e.tc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

3.4 Data we share with others
We share the above personal data with third party systems for the basic purposes of completing an online reservation. For example, we use a third-party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/). In addition in some instances, we share data with third party systems for managing or accounting purposes of the controller (administrator). Also, we share data with banks and online payment gateways for successful secure transactions.

3.5 Why we process your data?
We process your data exclusively for the below purposes:

3.5.1 Performance of services.
When you request an inquiry through our Website, you must provide your personal data or data of third parties, who will also use our services. We collect your personal data in order to offer you the services you request from us, in order to ensure that we meet your needs when you use our services and/or in order to contact you on issues related to the provision of our services.

3.5.2 Improvement of services.
We maintain your data and the history of usage of our services in order to produce statistics that allow us to better assess the visits and navigation of users through our website in order to improve its content and structure.

3.5.3 Marketing material.
If you provide your consent, we use your contact details to contact you, in order to inform you about our services.

3.5.4 Recipients of your data.
Access to your data may only be provided to our duly authorized employees or business partners who act on our behalf for the above purposes of the processing, by offering us IT services for the registration and storage of your data and/or customer care services and/or for the dispatch of marketing messages or the performance of market research.

3.5.5 Duration of the processing.
We will retain your data for 5 years from the last incident of the use of our services. Consequently, your data will be deleted, unless you renew your consent for their processing. You can request that we stop communicating marketing material to you and/or that we delete your data at any time.

4. Your rights.
Our company ensures your rights with respect to the processing of personal data and ensures that you may exercise them. You have the right:

  • 4.1 To request and obtain access to your personal data
  • 4.2 To request rectification of your personal data if it is inaccurate or incomplete.
  • 4.3 To request deletion of your personal data, unless their processing is necessary for the exercise of legal rights of Alpha Living Mykonos or third parties, for the fulfillment of a legal obligation, for public interest reasons or for defending our legal rights before judicial or other Authorities.
  • 4.4 To request the restriction of processing of your personal data only for specific purposes.
  • 4.5 To withdraw at any time your consent to the processing of your personal data for marketing purposes by sending an email or written request to Alpha Living Mykonos using the contact details on this website. In such a case, their processing by us will be suspended, nevertheless, this will not impact the legitimacy of any processing performed until the time of withdrawal.
  • 4.6 If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority.

5. Cookies
5.1. About Cookies:
The Cookie is a piece of data stored by the PC user and commits information about them. Cookies are used by all sections of alphalivingmykonos.com for technical reasons and aim to ensure the best browsing experience of alphalivingmykonos.com users. We communicate with users/visitors about their reservations or requests via e-mail or phone, depending on how urgent the matter is.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. More information here http://www.aboutcookies.org/

5.2 Information Collection on Bookings
Like most websites, we use log files. These include IP addresses, browser type, internet service provider, etc. We analyze this information to continually improve the services we offer in alphalivingmykonos.com. It is very important to understand that this information is collected anonymously.

5.3 Cookies that we use.
We only use cookies that ensure the correct functionality of our site and 3rd parties cookies to get statistics, like Google analytics.

5.4 Cookies used by our service providers.
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Here are those 3rd parties’ sites and their cookies policies:

5.5.5 Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you might not be able to use all the features on our website.

5.6 Notification view Changes
In case of changes in our privacy policy, we will provide detailed information on this page. Please rest assured that the collection of information associated with the current policy will be carried out exactly as the current policy dictates, regardless of any future changes.

Last update: 06/12/2020